
Support.
We are here for you with smart home support

Here at TSP we have a Boston-based help desk which emphasizes the client experience along with solving the technical issues. Any issue that is called in is logged and given a response time target. All activities are well documented as to outcome and resolution in a central system, so we don’t have the same issues happening again and again. The results speak for themselves: our help desk has a 9.8 out of 10 satisfaction rating!
Below you’ll find our range of Smart home support packages. Choose the package that makes the most sense for your home and budget. Not sure which package is the best fit for your home? Contact us and we’ll guide you to the best fit for your needs. TSP Smart Spaces supports any system that our smart home integration team installed or certified in all of our packages, from lighting and AV to security.
Our Silver Managed Smart Home service is perfect for homes with simpler smart home systems. Our award-winning remote support team diagnoses and fixes issues quickly. Should onsite support be needed, that will be charged at a discounted rate.
Our Gold Managed Smart Home service is perfect for larger homes with onsite response provided at no extra charge, should it be needed. We also guarantee that we’ll have a technician onsite within five days, and include onsite system check-ups twice yearly.
Our Platinum Managed Smart Home service is perfect for a home that is fully smart! If you want the fastest response times and onsite visits included, this package is for you. We also visit your home to check up on all of the systems quarterly as well.
Service | Silver | Gold | Platinum |
---|---|---|---|
Lighting | Yes | Yes | Yes |
AV | Yes | Yes | Yes |
Security | Yes | Yes | Yes |
Remote Support | Yes | Yes | Yes |
Remote Changes | Yes | Yes | Yes |
Software Updates | Yes | Yes | Yes |
Guaranteed Onsite Response Time | Not Included | 3-5 Days | 1-2 Days |
Onsite Checkup | Bi-Annual | Quarterly | |
Monthly Cost | $ | $$ | $$$ |
Remote troubleshooting on any smart home technology that TSP has installed or certified. Our system designs ensure that we can fix problems 95% of the time without sending someone onsite.
Your smart home system is set up to run perfectly from the day it is installed. However, you may wish to have routine upgrades or changes made to the systems, and we’re here to help you with this. Manufacturers often offer updates to enhance features and improve performance. This is why we offer a TSP Managed Smart Home service. This is a smart home support service for TSP smart home customers who want their technology to be maintained to the highest security and reliability standards.
The packages include remote network support, updates for your Smart Home systems, tools for cybersecurity, and our processes for proactive monitoring of your network and systems. Together, these elements ensure that your smart home is working consistently and effectively and provides a resource for all of your smart home questions.
Did a different company install your smart home automation system? We are happy to support a smart home system that has not been installed by us. We perform a one-time-chargeable certification so we can assess your maintenance needs. In certain cases, we may recommend that works be undertaken to bring your smart home up to a satisfactory standard. Want to work for us? Check out our open job listings on our career page.
Smart home support ensures that you have trusted experts to diagnose and fix your issues quickly and correctly anytime something stops working correctly in your smart home. Our award-winning support team specializes in remote monitoring and troubleshooting and can deploy software updates and make changes to your smart home without needing to be onsite.
Thank you for getting in touch! Please fill in the information below and a member of our team will get in touch. We look forward to talking to you soon.
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