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We are here for you with smart home support
Our managed smart home support packages
At TSP Smart Spaces, we are proud to have a dedicated service department that aims to keep your home operating as intended, and to proactively fix any issues that might arrive. With guaranteed response times and a priority on remote troubleshooting, the results speak for themselves: our smart home service team has a 9.8 out of 10 satisfaction rating!
Below you’ll find our range of Smart home support packages. Not sure which package is the best fit for your home? Contact us and we’ll guide you to the best fit for your needs. TSP Smart Spaces supports any system that our smart home integration team installed or certified in all of our packages, from lighting and AV to security.
Standard.
Clients who want remote oversight of critical systems, reducing the cost of onsite visit. Next business day response time.
Plus.
Clients who want regular maintenance and normal support response during weekdays. Wider hours of coverage.
Premier.
Clients who want comprehensive maintenance and priority support, as well as 24×7 availability.
| Service | Standard | Plus | Premier |
|---|---|---|---|
| Onsite Maintenance | 1 onsite visit per year | 2 onsite visits per year | |
| System Optimization | Yes | ||
| Programming & Adjustments | Yes | ||
| Training & Refresher Sessions | Yes | ||
| Priority Service Scheduling | Standard scheduling queue | First available appointment | High priority scheduling and accelerated response |
| Remote Support | Yes | Yes | Yes |
| Proactive System Monitoring | Yes | Yes | |
| Software Updates | Yes | Yes | |
| Automatic Issue Response | Yes | ||
| Annual Onsite Service Hours | Up to 15 hours included | ||
| Call Back SLA | 1 day | 4 hours | 2 hours |
| SLA Service Hours | M-F 9-5 | M-F 7-7 | M-F 7-7 |
| After Hours Response | 2x hours | ||
| Battery Replacements During Maintenance | Yes | ||
| Equipment Replacement | Standard Pricing | Standard Pricing | 10% Discount |
| Warranty Support Coordination | Yes | Yes | Yes |
| Monthly Cost | $99/month | $249/month | $500/month |
Features.
Remote troubleshooting
Remote troubleshooting on any smart home technology that TSP has installed or certified. Ultimately, our goal is to avoid having to disrupt your life by rolling a truck out to your home, so our systems are designed to ensure that we can fix problems remotely.
Remote support
Remote support for any network, WiFi, or smart home related questions. Have a question? Just email or call with your query.
Programming changes
Want to update a lighting scene in your home? Want your shades adjusted? Just reach out to us and we can adjust the programming on your smart home devices and scenes remotely.
Software updates
The reality is, smart home devices are always going to be the least secure devices on your home network. But with a properly design network, VLANs, and staying current on your software updates, you can better protect yourself from security breaches.
Onsite check-ups
Onsite check-ups give us a chance to get on site and check everything once over and make sure all systems are running fine. While most issues can be solved remotely, it’s a smart idea to have semi-regular onsite checkups of your system to ensure all your equipment is holding up well physically, all wiring remains in functional condition, and any new devices are properly installed.
Discounted hourly rate
Our standard labor rate for non-members is $275/hr with a 3 hour minimum. For our clients enrolled in our service plans, this rate is $150/hr with no minimum*
*travel rates may apply
Meet our help desk team
Enjoy peace of mind that your smart home is always up-to-date and secure with our proven aftercare services and smart home support.
Your smart home system is set up to run as expected on day one. However, over time you might want things adjusted, new devices added, or a quick fix on an existing device. This is why we have a dedicated service department at TSP Smart Spaces. This is a membership program for TSP smart home customers who want their technology to be maintained to the highest security and reliability standards.
System Takeovers
Did a different company install your smart home automation system? We are happy to support your smart home system, even if it was not originally installed by us. In certain cases, we may require that works be undertaken to bring your smart home up to a serviceable standard.
What our clients say.
“TSP Smart Spaces put in an easy-to-use and reliable whole home system and have wonderful aftercare support.”
Art Deco Mansion / Boston MA
“TSP did an amazing job in dealing with the complexity of converting from a complicated legacy system and they were wonderful to work with. The new system is a huge improvement over what we had before.”
Colonial-Era Home / Boston MA
Your Questions.
What is smart home support?
Smart home support ensures that you have trusted experts to diagnose and fix your issues quickly and correctly anytime something stops working correctly in your smart home. Our award-winning support team specializes in remote monitoring and troubleshooting and can deploy software updates and make changes to your smart home without needing to be onsite.
Why do I need support for my smart home?
If something breaks or doesn’t work as intended in your smart home, our support team can diagnose and fix these issues, often without the need for an on-site visit. But smart home support goes beyond just fixing issues as they arise. We continually monitor your home, often identifying and resolving issues before you even realize they occur. We remotely update to the latest features and security updates for your connected devices so that you can enjoy peace of mind knowing that your home is up to date and secure.
Can you support my smart home if you didn’t design or install it?
Absolutely! Our integration experts have been integrating smart technology in residential homes for over a decade and can support your home no matter what system has been installed. We bring your current system design up to date with the latest features and security updates and offer improvements to your existing system.
Does cybersecurity matter in my smart home?
Yes! Whenever a device connects to the internet, there is an inherent risk to your personal data and digital security. This risk has been amplified recently with the rise in remote working and learning, as well as the increase in connected devices in our homes. Our team specializes in cybersecurity and holds your smart home to the same standards we apply to our business-level clients. Unsure if your current network is protected from a cyber attack? Sign up for a smart home cybersecurity audit to ensure your home and your personal data are protected.
